Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within six (4) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at sales@shopsouthernlily.com and place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
883 Garrison Dr, Saint Augustine Florida 32092, United States
Attn: Returns
883 Garrison Dr, Saint Augustine Florida 32092, United States
Saint Augustine , FL 32092
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least ten (10-15) days from the receipt of your item to process your exchange.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+1-503-508-6724
sales@shopsouthernlily.com
Shipping Within the United States
Orders under $50 ship for $2.99.
